In the unlikely event that you may wish to return any product our terms are that We will refund the cost of all merchandise received in unopened and undamaged condition, however, we will not refund the cost of shipping unless agreed otherwise. Sorry, no returns are accepted without prior approval and no returns after 7 days of receipt. All returned merchandise must be shipped by the customer and this postage cost is not refundable unless agreed otherwise. Due to health regulations, we are not able to accept any food based merchandise where original packaging is not FULLY intact.
All returns must be sent to:
FAO Customer Service Department
C/O CL Trading Ltd
Units 3-7, Littlemoss Business Park
If, for some reason, you wish to cancel an order then you MUST contact us within 24 hours of placing the order. Our packing and shipping is extremely efficient and we cannot guarantee that we'll be able to cancel your order. If your order has already shipped and you wish to return the items for a refund then please see our Returns section above.
Should your order contain items that are out of stock at the time of shipping, we will issue a full refund within 3-5 days and you will receive an email informing you of this from our Customer Service team.